Helzberg Diamonds, located at 101 Jordan Creek Parkway, Suite 12084, West Des Moines, IA 50266, is well-known for offering exquisite engagement rings and personalized jewelry services in Polk County. The store prides itself on providing a comprehensive range of services, including the creation of customized engagement rings, jewelry repairs, and appraisals. The knowledgeable staff, including associates such as Sonya and Justin, are celebrated for their patience and expertise, helping customers find the perfect ring to suit their style and budget.

Customer feedback reveals a mixed atmosphere. Positive reviews highlight exceptional service, with clients noting the helpfulness and friendly nature of staff, explaining the intricacies of diamonds and engagement rings. However, some negative reviews indicate concerns over pricing and communication, particularly regarding repair quotes and service transparency.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review:
Amber expressed appreciation for the attentive service received, noting how staff members went above and beyond to ensure she found exactly what she wanted for her engagement ring.

Worst Review:
Greg highlighted a serious issue with a repair, stating that two diamonds were replaced with moissanite stones without his knowledge, leading to significant frustration and concern.

**Hours of Operation:**
- Tuesday: 10:00 AM - 08:00 PM
- Wednesday: 10:00 AM - 08:00 PM
- Thursday: 10:00 AM - 08:00 PM
- Friday: 10:00 AM - 09:00 PM
- Saturday: 10:00 AM - 09:00 PM
- Sunday: 11:00 AM - 06:00 PM
- Monday: 10:00 AM - 08:00 PM

Staff Members:
- Sonya
- Justin

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.