Kay Jewelers, located at 101 Jordan Creek Pkwy Suite 12120, West Des Moines, IA 50266-8181, is a prominent destination for those seeking fine jewelry, particularly engagement rings. With a total of 131 Google reviews, the store showcases a blend of customer experiences, reflecting its commitment to quality service.

This jewelry store specializes in a wide range of services, including custom engagement ring creation, repairs, and inspections, catering to the needs of customers in Polk County. The staff is recognized for their helpfulness and extensive knowledge, contributing to a positive shopping atmosphere. While many customers applaud the exceptional service provided by staff members such as Kimberly and Melinda, who are often mentioned for their expertise and friendly demeanor, some reviewers share frustrations regarding wait times and varying customer service experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

**Opening Hours:**

| Day | Hours |
|------------|----------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

Staff members frequently mentioned include Kimberly and Melinda.

Best Review:
John commended the staff at Kay Jewelers for being exceptionally kind and attentive, emphasizing their helpful nature in selecting a beautiful piece of jewelry.

Worst Review:
Al expressed disappointment due to prolonged wait times for assistance, leading him to seek services elsewhere, highlighting a gap in customer service during his visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.