HomeStore LocatorIAWest Des MoinesKay Jewelers Valley West Mall
75.5% Score | Kay Jewelers Valley West Mall West Des Moines IA

Kay Jewelers, located at 1551 Valley W Dr, Ste 209, West Des Moines, IA 50266, is a prominent jewelry store in Polk County, offering a wide selection of engagement rings and bespoke jewelry services. The skilled staff, including members such as Lyd and Julio, are known for their exceptional customer service, making the creation of a custom engagement ring a pleasurable experience. Customers can explore various styles, settings, and gemstones to craft the perfect symbol of love. The store also provides jewelry repair services, ensuring that pieces are maintained to meet customer satisfaction.

Operating hours are as follows:
- Monday to Thursday: 11 AM – 7 PM
- Friday: 11 AM – 7 PM
- Saturday: 11 AM – 7 PM
- Sunday: 12 PM – 6 PM
- Phone: (515) 440-2532

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at around 63%, neutral at 25%, and negative at 12%. Many customers applaud the friendly and knowledgeable staff, citing excellent service and a welcoming atmosphere. Some negative experiences revolve around issues with order processing and customer service communication.

Highlight Reviews:
Best Review: A customer appreciated the diligent and friendly support from staff members, particularly praising Lyd for her expertise in helping with the engagement ring selection.
Worst Review: Another reviewer expressed frustration over poor service when trying to retrieve an engraved item, stating that the staff's attitude was dismissive.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Hours of Operation:
| Day | Hours |
|-----------|----------------|
| Monday | 11 AM – 7 PM |
| Tuesday | 11 AM – 7 PM |
| Wednesday | 11 AM – 7 PM |
| Thursday | 11 AM – 7 PM |
| Friday | 11 AM – 7 PM |
| Saturday | 11 AM – 7 PM |
| Sunday | 12 PM – 6 PM |

Staff Members Mentioned:
- Lyd
- Julio

Positivity Score: 75.5%
Total Customer Feedback Reviewed: 195

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Kay Jewelers locations here
Kay Jewelers Valley West Mall
Kay Jewelers Valley West Mall
75.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Valley West Mall
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