Kay Jewelers, located at 1551 Valley W Dr, Ste 209, West Des Moines, IA 50266, is a prominent jewelry store in Polk County, offering a wide selection of engagement rings and bespoke jewelry services. The skilled staff, including members such as Lyd and Julio, are known for their exceptional customer service, making the creation of a custom engagement ring a pleasurable experience. Customers can explore various styles, settings, and gemstones to craft the perfect symbol of love. The store also provides jewelry repair services, ensuring that pieces are maintained to meet customer satisfaction.

Operating hours are as follows:
- Monday to Thursday: 11 AM – 7 PM
- Friday: 11 AM – 7 PM
- Saturday: 11 AM – 7 PM
- Sunday: 12 PM – 6 PM
- Phone: (515) 440-2532

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at around 63%, neutral at 25%, and negative at 12%. Many customers applaud the friendly and knowledgeable staff, citing excellent service and a welcoming atmosphere. Some negative experiences revolve around issues with order processing and customer service communication.

Highlight Reviews:
Best Review: A customer appreciated the diligent and friendly support from staff members, particularly praising Lyd for her expertise in helping with the engagement ring selection.
Worst Review: Another reviewer expressed frustration over poor service when trying to retrieve an engraved item, stating that the staff's attitude was dismissive.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Hours of Operation:
| Day | Hours |
|-----------|----------------|
| Monday | 11 AM – 7 PM |
| Tuesday | 11 AM – 7 PM |
| Wednesday | 11 AM – 7 PM |
| Thursday | 11 AM – 7 PM |
| Friday | 11 AM – 7 PM |
| Saturday | 11 AM – 7 PM |
| Sunday | 12 PM – 6 PM |

Staff Members Mentioned:
- Lyd
- Julio