Zales Jewelers, located at 101 Jordan Creek Pkwy, Ste. 12200, West Des Moines, IA 50266-8181, is a prominent jewelry store known for its engagement ring creation and comprehensive jewelry services. The store offers a personalized experience in selecting and designing engagement rings, emphasizing quality and selection. Their services include custom jewelry, jewelry repair, and cleaning and inspection, making Zales a one-stop destination for couples seeking the perfect engagement ring.

The store operates within Polk County and is open during the following hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday to Thursday: 10:00 AM - 8:00 PM

With a total of 96 reviews, customer feedback on Zales Jewelers presents a mixed sentiment.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 25%
- Negative: 20%

Many customers highlight the friendly and helpful staff, often mentioning specific employees who provided excellent service, such as Yuki and David. They appreciate the wide selection of high-quality jewelry available. However, negative feedback focuses on poor customer service experiences, issues with repairs, and inconsistency in service quality.

Best Review:
David praised Zales for its friendly staff and high-quality jewelry, emphasizing a welcoming atmosphere that made the shopping experience enjoyable.

Worst Review:
Patrick expressed frustration about a lost guarantee for his wife's rings, stating that the lack of accountability from the store led him to vow never to return, despite being a long-time customer.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:

| Day | Hours |
|-----------|---------------------|
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |

Staff mentioned: Yuki, David.