Kay Jewelers, located at 1710 Briargate Blvd., Unit 439, Colorado Springs, CO 80920, is a notable destination for engagement ring creation and related jewelry services in El Paso County. With a dedicated team focused on customer satisfaction, this store offers a wide array of services including custom and special order designs, jewelry maintenance and repair, diamond upgrades, and financing options. The knowledgeable staff, particularly Manager Sean, has received acknowledgment for exceptional client assistance throughout the engagement ring process.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Overall, the store has garnered 106 reviews online, presenting a mixed sentiment from the customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 25%
- Negative: 25%

Highlighting both sides, there are numerous positive experiences focused on the helpfulness and knowledge of the staff, while some customers have raised concerns about service inconsistencies and product quality.

Best Review:
A customer commended Sean and Cindy for their excellent customer service and attention to detail, indicating a highly satisfactory experience during their visit.

Worst Review:
Another customer expressed frustration with a lengthy wait time for a custom-made engagement ring, citing repeated delays and poor communication regarding the order status.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.