Zales Jewelers - the Citadel, Colorado Springs CO

Zales Jewelers, located at 715 N Academy Blvd, Colorado Springs, CO 80909-5327, provides a range of jewelry services with a focus on engagement ring creation. With a phone number of 719-597-5636, this establishment is proud of its extensive experience in the jewelry industry, having served customers since 1924.

The store offers in-store shopping, curbside pickup, and delivery options, making it convenient for all types of customers. Zales is known for its extensive selection of engagement rings, wedding bands, necklaces, and other fine jewelry items. Their knowledgeable staff is dedicated to providing excellent customer service, with many patrons highlighting their supportive approach when guiding customers through the engagement ring buying process.

However, despite some positive experiences, there are numerous negative reviews that reflect dissatisfaction with customer service and product durability. Many customers express frustration over warranty issues and repairs, while others praise specific employees for their exceptional service.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Best Review:
A customer commended the Citadel location for its excellent service, noting how the staff went above and beyond to assist with finding a suitable engagement ring that fit their budget.

Worst Review:
One reviewer expressed significant dissatisfaction with the service and product quality, detailing numerous issues with a ring purchased at Zales, highlighting ongoing frustrations with their warranty process and customer support.

Operating Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members: None specified.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.