Zales Jewelers - Chapel Hills, Colorado Springs CO
Located in the Chapel Hills Mall, Zales Jewelers in Colorado Springs, El Paso County, offers a range of services specializing in engagement ring creation. With a solid reputation built over 90 years of quality service, this store provides excellent customer care, with a variety of fine jewelry options including custom engagement rings, watch repairs, jewelry inspections, and sales. The store is known for accommodating appointments and providing a vast selection of diamond and precious jewelry.
Customers have highlighted the store's positive atmosphere, particularly praising the staff's friendly and knowledgeable service. Many have expressed appreciation for the personalized experience in selecting engagement rings, where associates are noted for their patience and willingness to explain options thoroughly. However, there are also reports of less favorable interactions, with a few customers commenting on an occasional lackluster service experience when the store is busy.
The store operates with a total of 142 reviews, showing a mixture of sentiments among customers regarding their experiences.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Store Address: 1710 Briargate Blvd., Ste. 327, Colorado Springs, CO 80920
Phone Number: (719) 594-6490
**Operating Hours:**
| Day | Hours |
|-----------|----------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
Staff members noted in reviews: Nikkie, Ecko, Tamela, Ron, and Jake.
Best Review:
A customer highlighted their exceptional service experience with Nikkie, describing her as friendly and helpful in selecting the perfect engagement ring, stating that she made the process quick and enjoyable.
Worst Review:
One customer, Brandi, expressed frustration over consistently rude service and a disappointing cleaning experience for her wedding ring, stating that the cleaning left it looking worse than before, leading her to seek alternative jewelry stores.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
