Kay Jewelers Citadel, Colorado Springs CO

Kay Jewelers, located at 750 Citadel Dr. E, Ste. 2044, Colorado Springs, CO 80909, operates in El Paso County offering a range of jewelry services with a focus on engagement ring creation. The store is renowned for its comprehensive selection of engagement rings, wedding bands, and custom jewelry services. Customers have noted that the staff is generally helpful and friendly, providing a welcoming atmosphere for those seeking to purchase or design rings. The phone number for inquiries is (719) 591-7416.

The jeweler is open during the following hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The store has garnered a total of 267 reviews. The customer sentiment is mixed. Approximately 60% of reviews reflect positive experiences, highlighting excellent customer service and support during the engagement ring selection process. Around 25% of sentiments are neutral, with customers reporting average experiences, while the remaining 15% convey negative feedback, primarily concerning customer service challenges and product issues.

Best Review:
David praised the positive and uplifting atmosphere created by staff, particularly noting how a sales associate brightened his daughter's day, making him inclined to return for future jewelry needs.

Worst Review:
Amy expressed frustration with the management's attitude during her visit, highlighting the pushy sales tactics and lack of accountability from the associates, which led her to consider escalating her concerns to corporate.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.