BR Diamond Suite, located at 1820 W Beltline Hwy in Madison, WI, is a trusted local destination for couples seeking to create their dream engagement rings. Serving Dane County since 1986, this jewelry store is known for its expert craftsmanship and personalized service.

The store specializes in custom-designed engagement rings, wedding bands, and a range of jewelry services. Customers rave about the welcoming atmosphere and the expertise of the designers. Staff members like Jo and Brian are frequently recognized for their attentive service, making the ring design experience enjoyable and memorable. Clients often appreciate the collaborative approach, where their ideas are taken seriously, and options are provided to ensure a stunning final piece.

Despite the overwhelmingly positive feedback, there are occasional complaints regarding repair services and communication. Some customers have expressed disappointment with specific repairs or felt their concerns were not fully addressed.

Customer Sentiment: Approximately 75% of customers are highly satisfied, while 15% have shared neutral feelings, and 10% have encountered issues.

Opening Hours:

Monday: 2:00 PM – 6:00 PM
Tuesday to Friday: 9:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Best Review: Heidi praised Jo for her wonderful design process, highlighting how she made the experience enjoyable and stress-free, resulting in a stunning engagement ring.

Worst Review: Mary was frustrated with the quality of her repair service, feeling that her ring was returned in a compromised condition after having channel set stones incorrectly placed.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.