Studio Jewelers, located at 1306 Regent St., Madison, WI 53715, operates in Dane County and is known for its exceptional engagement ring creation services. The store is open from 10:00 AM to 5:00 PM Monday through Saturday and is closed on Sundays. They offer a diverse selection of handcrafted engagement rings by various renowned designers and independent artisans, emphasizing custom designs tailored to customer preferences.
The staff is recognized for their commitment to customer service, creating an atmosphere that fosters a welcoming and professional experience. However, customer sentiments are mixed, with some expressing disappointment in aspects of the service. Positive reviews highlight helpful staff and the quality of craftsmanship, while negative feedback points to issues with customer interaction and pricing clarity.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 25%
Negative sentiment: 30%
Highlight Reviews:
Best Review: A customer praised the store for its stunning selection and knowledgeable staff, stating that their engagement ring was crafted perfectly, reflecting their unique vision with attention to detail.
Worst Review: Another customer expressed frustration over poor communications regarding a custom order's changes and delays, feeling dissatisfied with the resolution process handled by the staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Day | Hours |
|------------|-----------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Staff members mentioned include Hanna Cook-Wallace.
Positivity Score: 57.5%
Total Customer Feedback Reviewed: 62
Store Phone Number: 6082572627