HomeStore LocatorWIMadisonKay Jewelers West Towne Mall
62.5% Score | Kay Jewelers West Towne Mall Madison WI

Kay Jewelers, located at 65 West Towne Mall, Unit D12, Madison, WI 53719-1019, offers exceptional services focusing on engagement ring creation and jewelry repairs. Customers have praised the knowledgeable and friendly staff, including Anthony and James, for their professionalism and willingness to assist in selecting the perfect engagement rings. The store provides a variety of jewelry maintenance services, custom orders, and diamond upgrades, ensuring a comprehensive shopping experience in Dane County.

Operating Hours:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Closed now

Customer reviews indicate a mix of experiences. Some customers highlight the excellent service and assistance they received during their visits, while others express dissatisfaction with the wait times and customer service quality.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

Best Review:
Tammi W. commended Anthony and the staff for their courteousness and friendliness, emphasizing that they wouldn't consider shopping anywhere else for their jewelry needs.

Worst Review:
Jennifer A. shared a negative experience, feeling pressured during her visit and expressing frustration with the lack of communication regarding her order, ultimately advising potential customers to look elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 62.5%
Total Customer Feedback Reviewed: 92

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers West Towne Mall
Kay Jewelers West Towne Mall
62.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers West Towne Mall
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