Kay Jewelers, located at 65 West Towne Mall, Unit D12, Madison, WI 53719-1019, offers exceptional services focusing on engagement ring creation and jewelry repairs. Customers have praised the knowledgeable and friendly staff, including Anthony and James, for their professionalism and willingness to assist in selecting the perfect engagement rings. The store provides a variety of jewelry maintenance services, custom orders, and diamond upgrades, ensuring a comprehensive shopping experience in Dane County.

Operating Hours:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Closed now

Customer reviews indicate a mix of experiences. Some customers highlight the excellent service and assistance they received during their visits, while others express dissatisfaction with the wait times and customer service quality.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 15%
Negative: 30%

Best Review:
Tammi W. commended Anthony and the staff for their courteousness and friendliness, emphasizing that they wouldn't consider shopping anywhere else for their jewelry needs.

Worst Review:
Jennifer A. shared a negative experience, feeling pressured during her visit and expressing frustration with the lack of communication regarding her order, ultimately advising potential customers to look elsewhere.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.