Zales Jewelers, located in East Towne Mall, Madison, WI, has garnered a mixed reputation based on customer reviews. The store specializes in engagement ring creation and offers a range of fine jewelry and repair services. Situated in Dane County, Zales is known for its extensive selection of rings, necklaces, earrings, and more.

While some customers have praised the helpfulness of staff members like Donna and Mark when selecting engagement rings and providing good customer service, many others have expressed dissatisfaction with the level of service. Negative feedback frequently highlights issues such as slow service, difficulty in finding customer information in the system, and challenges in communication regarding purchases and orders.

Based on a total of 24 reviews analyzed, the overall sentiment from online customer reviews is as follows:
- Positive: 42%
- Neutral: 8%
- Negative: 50%

Opening Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members:
- Donna
- Mark

Best Review:
Steve commended the store for its top-notch customer service and a great selection of products.

Worst Review:
Heather described her experience as the worst customer service she had ever received, citing issues with order fulfillment and communication difficulties.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.