Rogers & Hollands Jewelers, located at 201 West Towne Mall, Madison, WI 53719, operates within Dane County and can be reached at (608) 833-1600. The store specializes in custom engagement rings and offers a wide array of jewelry services, including repair, resizing, and cleaning. Staff members are known for their exceptional customer service and commitment to helping clients find the perfect piece, particularly for significant occasions like weddings and engagements.

Combining the experience from 116 customer reviews, the store has generally received mixed feedback.

Overall Sentiment from Online Customer Reviews:
- Positive: 86%
- Neutral: 8%
- Negative: 6%

**Positive Reviews** highlight the knowledgeable and friendly staff, with many customers praising the personalized service they received while selecting engagement rings. Staff members, such as Mark Militello, have been noted for their expertise and patience, guiding shoppers through the selection process and ensuring a satisfying shopping experience.

**Negative Reviews** often mention a few instances of unsatisfactory service, particularly mentioning delays or communication issues during transactions, which have left some customers feeling overlooked.

Best Review:
Melanie commended the attentive service at the store, expressing high satisfaction with how the staff accommodated her needs while selecting an engagement ring.

Worst Review:
Min described a frustrating experience where the manager’s attention shifted to another customer during her transaction, leaving her feeling neglected despite her earlier arrival.

| **Store Hours** |
|-------------------------|
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 11:00 AM - 8:00 PM |
| Saturday: 11:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 6:00 PM |

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.