Butterfield Jewelers, located at 2411 San Pedro Dr NE, Albuquerque, NM 87110, has been a staple in the jewelry community since its inception. With a strong focus on engagement ring creation, this family-owned business prides itself on providing high-quality diamonds and personalized customer service. The knowledgeable staff, including Mike Butterfield and Scott, are dedicated to helping clients find or create their dream ring while ensuring a supportive and attentive atmosphere. They offer a variety of services, including jewelry repair and watch servicing, making them a versatile choice for jewelry enthusiasts in Bernalillo County.

The store is generally open during the following hours:

| Day | Hours |
|-----------|--------------------|
| Tuesday | 10:00 AM – 6:00 PM |
| Wednesday | 10:00 AM – 6:00 PM |
| Thursday | 10:00 AM – 6:00 PM |
| Friday | 10:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 5:30 PM |
| Sunday | Closed |
| Monday | Closed |

Overall sentiment from online customer reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Positive reviews frequently highlight the helpfulness and expertise of the staff, with many noting the exceptional customer service and the ability to create custom pieces. Customers appreciate the attentive and personable approach during the engagement ring creation process.

Negative reviews indicate instances of perceived poor service, with some customers mentioning feeling rushed or ignored, and issues related to pricing transparency.

Best Review:
Cristen mentioned her experience with Butterfield Jewellers was exceptional, praising the personal attention towards her jewelry repair needs and the quick turnaround she received.

Worst Review:
Ashleigh expressed frustration over her experience, claiming that she felt misled regarding the condition of her watch and was quoted an excessive price for repairs that were unnecessary based on her later research.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.