Zales Jewelers, located at 10000 Coors Bypass NW, Ste. G03 A, Albuquerque, NM 87114-4040, operates in Bernalillo County. With a focus on engagement ring creation, Zales provides a wide array of services, including custom jewelry design, ring resizing, and cleaning and inspection. The knowledgeable staff aims to assist customers in selecting or designing their perfect engagement ring while ensuring a pleasant shopping experience.

Customers have noted varying experiences with both the service and the staff. The store has garnered a total of 111 reviews, reflecting a mixed sentiment. Some patrons praise the helpfulness and professionalism of the staff, particularly highlighting positive interactions with team members like Jaime, Veronica, and Christian. Customers appreciate the quality of the jewelry and the ease of the purchasing process.

Conversely, there are significant concerns regarding customer service, particularly relating to wait times and staff attentiveness. Several negative reviews emphasize frustrating experiences, including feeling overlooked by sales associates and unaddressed customer inquiries.

Overall Sentiment from Online Customer Reviews:
- Positive: 58%
- Neutral: 18%
- Negative: 24%

**Opening Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

List of mentioned staff members:
- Jaime
- Veronica
- Christian

Best Review: A customer praised the staff for their outstanding service and willingness to assist without pressure during their engagement ring selection process. They noted that the staff took the time to ensure their needs were met, leaving a very positive impression.

Worst Review: A reviewer expressed disappointment over being ignored while waiting for service, contrasting their experience with other customers who arrived later. This failure to acknowledge their presence led them to leave without purchasing.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.