Kay Jewelers, located in Cottonwood Mall, Albuquerque, NM, provides a range of services centered on engagement ring creation. With a history dating back to 1916, this jeweler boasts over 100 years of experience in the jewelry industry. The store is committed to delivering a superior shopping experience, with knowledgeable consultants ready to assist customers both online and in-store. Engagement rings, wedding rings, and personalized designs are a specialty here.

Address: 10000 Coors Bypass NW, Spc. G 204, Albuquerque, NM 87114
Phone: (505) 792-4101
Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

The store operates in Bernalillo County and offers services including jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals.

Overall Sentiment from Online Customer Reviews:
Based on 173 reviews, the sentiment leans towards positive, with approximately 60% positive, 30% neutral, and 10% negative.

Customers frequently commend the exceptional customer service provided by staff members, particularly praising individuals like Tammy and Lisa for their friendliness and willingness to assist. However, some negative experiences have been reported, particularly regarding customer service inconsistencies and issues with financing.

Best Review:
A customer named Crystal praised the welcoming atmosphere and exceptional service from Tammy, noting her friendly demeanor and eagerness to help in selecting an engagement ring.

Worst Review:
Adrianna reported a negative experience, describing being ignored by staff and receiving rude treatment during her visit, which was notably disappointing compared to the service offered to other customers.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.