Zales Jewelers, located in the Coronado Center at 6600 Menaul Blvd NE, Suite B13, Albuquerque, NM 87110, operates to provide excellent jewelry services to its customers in Bernalillo County. This reputable jewelry store specializes in engagement ring creation, ensuring each piece captures the unique vision of its clients. Zales offers a variety of services, including custom jewelry design, jewelry and watch repair, cleaning and inspection, and trade-in options for customers looking to upgrade their jewelry.

Customers have noted that the staff at Zales is generally friendly and knowledgeable, particularly praising associates like Olivia and Ernesto, who are recognized for their customer service skills. However, some reviews indicate that there are inconsistencies in service, with certain customers reporting negative experiences related to wait times and customer interactions.

Overall sentiment from online customer reviews:
- Positive: 58%
- Neutral: 20%
- Negative: 22%

Highlight Reviews:
Best Review: Alice commended the staff for their friendliness and speedy service during her visit. She appreciated the supportive atmosphere, making her experience pleasant and efficient.

Worst Review: Bentley expressed significant frustration with the rude behavior from a staff member, who inappropriately questioned personal financial matters and exhibited unprofessional conduct, leading to a negative shopping experience.

Operating Hours:
| Day | Hours |
|-----------|--------------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.