Helzberg Diamonds is located at 6600 Menaul Blvd NE, Suite D-003, Albuquerque, NM 87110, with a contact number of (505) 888-1300. This prominent jewelry store specializes in crafting exquisite engagement rings and offers a wide selection of diamond jewelry, wedding bands, and giftable pieces. Customers can benefit from personalized consultations and expert advice while exploring their options, including the opportunity to customize engagement rings tailored to individual tastes. The store is recognized for its knowledgeable staff, who strive to provide exceptional service.

However, reviews indicate mixed experiences. Positive sentiments highlight the staff’s helpfulness and the store's beautiful selection, with many customers appreciating the professional service and the quality of the jewelry. The store has an overall positive sentiment of 75%, with 20% neutral feedback and 5% negative sentiments. Notably, some negative reviews cite issues with customer service, particularly regarding a previous manager's conduct.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 75%
- Neutral: 20%
- Negative: 5%

**Best Review:**
A customer commended the staff's exceptional service and noted that they consistently leave the store with items they love, highlighting their ongoing positive shopping experiences.

**Worst Review:**
One reviewer expressed frustration over poor service from a former manager, detailing feelings of being pressured and mistreated, which contributed to a negative experience.

**Opening Hours:**
| Day | Hours |
|-----------|---------------------------|
| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
| Monday | 11:00 AM - 08:00 PM |

**Staff:**
- Gustavo (Manager, mentioned in multiple reviews)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.