Kay Jewelers located at 100 Columbiana Cir, Columbia, SC 29212, is a noteworthy destination for couples in pursuit of engagement rings. Operating in Richland County, the store operates under the commitment of offering superior jewelry creation and customer service. The staff is recognized for providing personalized assistance in crafting unique engagement rings tailored to customers' preferences. The jeweler offers comprehensive services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades.
The store is open during the following hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
The online presence reveals a total of 128 reviews, reflecting a diverse range of customer experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Many customers praise the attentive and friendly service from the staff, particularly commending associates for their patience and knowledge during the engagement ring selection process. However, some negative sentiments highlight issues with customer service and experiences of dissatisfaction regarding repairs and assistance.
Best Review:
James noted the great customer service he received at Kay Jewelers, emphasizing the helpfulness and friendliness of the staff during his engagement ring purchase.
Worst Review:
Raquel expressed disappointment over perceived shady sales tactics, mentioning a frustrating experience with misleading promotional offers that made her wary of the store's practices.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include Tiffany (the manager) and other unnamed associates noted for their helpful service.
Positivity Score: 70%
Total Customer Feedback Reviewed: 130
Store Phone Number: (803) 749-8837