Zales Jewelers is a well-established jewelry store specializing in engagement ring creation and a wide range of jewelry services. Located at 100 Columbiana Circle, Ste. 1332, Columbia, SC 29212, Zales is a go-to destination in Richland County for those looking for quality rings and exceptional customer service. The store phone number is (803) 227-1171.

The store offers various services including custom engagement rings, jewelry and watch repair, cleaning and inspection, and trade-in upgrades. Zales has been serving customers for over 90 years, emphasizing excellent quality jewelry at competitive prices.

During the review evaluation, a total of 253 customer reviews were analyzed.

Overall Sentiment from Online Customer Reviews:
Positive sentiment was noted from approximately 65% of reviews, indicating satisfaction with the range of jewelry and helpful staff. Neutral responses accounted for about 20%, while around 15% reflected negative experiences, mainly centered on customer service delays and issues with repairs and inspections.

Best Review: A customer praised the outstanding service provided during their search for a Marilyn Monroe collection piece, highlighting the attentiveness and patience of the staff.

Worst Review: Another customer expressed disappointment in the service, detailing a frustrating experience during their ring maintenance, where their rings were dropped, which left them feeling let down by the store’s care standards.

Operating Hours:
| Day | Hours |
|-----------|-------------|
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |

Staff includes Brandon, who is noted for his helpfulness and professionalism.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.