Kay Jewelers, located at 4400 Fort Jackson Blvd, Spc. 700, Columbia, SC 29209, is a popular jewelry destination operating in Richland County. They specialize in engagement ring creation and offer a variety of jewelry services including customization, maintenance, and repair. The staff is noted for their friendly and helpful demeanor, making the process of selecting the perfect engagement ring a more enjoyable experience. The store boasts a collection of stunning pieces and offers tailored services to match customers' unique desires.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Overall sentiment from online customer reviews:
Upon reviewing 75 reviews, the sentiment reveals a strong positive inclination towards the services provided. Approximately 80% of the feedback is positive, reflecting satisfaction with customer service and the quality of jewelry. Neutral comments account for around 10%, with negative feedback at about 10%, often mentioning issues with repairs and specific customer service experiences.

Best Review:
Xavier commended the exceptional customer service at Kay Jewelers, highlighting the staff's friendliness and helpfulness in guiding customers through their jewelry selections.

Worst Review:
Audrey expressed significant dissatisfaction, advising against using the store for repairs due to poor customer service and lack of communication regarding the status of her item.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.