Zales Jewelers, located at 7201 Two Notch Rd, Columbia, SC 29223, is a jewelry store operating in Richland County, providing a diverse range of services with a particular emphasis on engagement ring creation. The store is known for its extensive selection of diamond and precious jewelry, catering to customers looking for high-quality pieces. The staff reportedly exhibit a blend of professionalism and helpfulness, enhancing the shopping experience. However, there have been mentions of inconsistent customer service experiences, which suggests that while some customers appreciate the attentive service, others have encountered challenges with the quality of care provided.

Operating hours are:

| Day | Hours |
|-----------|--------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

Best Review: A customer highlighted the exceptional customer service and professionalism, particularly praising the attentive staff who remembered individual stories and provided helpful insights throughout the ring selection process.

Worst Review: Another customer expressed disappointment in the service, stating that their ring resizing request was mishandled and resulted in no work being done, culminating in a frustrating experience with delayed communication and lack of clarity.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.