Kay Jewelers, located at 2115 Festival Plaza Dr., Ste. N100, Las Vegas, NV 89135, has established itself as a notable option for those seeking engagement rings. Specializing in a wide array of jewelry, including custom engagement ring designs, this store integrates traditional craftsmanship with contemporary styles. Their comprehensive services include jewelry maintenance and repair, diamond upgrades, custom orders, and appraisals, ensuring a full suite of support for customers.

The staff, including noted members such as JoJo and Brian, have received commendations for their attentive and knowledgeable service, enhancing the shopping experience. Many reviews highlight their commitment to customer satisfaction, with staff willing to assist and guide clients through the engagement ring selection process. However, some reviews also point out instances of poor customer service, with several customers expressing frustration over specific interactions and experiences related to ring resizing and overall communication.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 10%
Negative: 35%

**Highlight Reviews:**
Best Review: Lydia praised the excellent customer service and noted that the team at Kay Jewelers is dedicated to making customers feel valued and well-assisted in their jewelry purchasing journey.

Worst Review: Andrea expressed disappointment with the rude treatment she experienced from the staff during a ring sizing visit, indicating a lack of professionalism and courtesy.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include JoJo and Brian.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.