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Kay Jewelers, located at 3663 Las Vegas Blvd S, Ste 250, Las Vegas, NV 89109, is a prominent jewelry store situated in the Miracle Mile Shops of Clark County. Known for its extensive collection of engagement rings, Kay Jewelers offers a range of services, including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. The knowledgeable staff is praised for their customer service, creating an inviting atmosphere for those seeking the perfect engagement ring. Patrons have noted the exceptional attention provided by sales associates, such as Aldeir and JJ, who deliver personalized support and guidance throughout the ring selection process.
Operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|
| Monday | 10:00 AM - 8:00 PM|
Overall Sentiment from Online Customer Reviews:
A review of customer feedback for Kay Jewelers reveals an overall positive sentiment, with approximately 85% of reviews being favorable. Customers appreciate the attentive service and product variety, although some negative experiences highlight issues with repairs and service delays, accounting for about 15% of reviews.
Best Review:
In a positive review, a customer praised the staff’s professionalism and expertise, emphasizing that they felt well-supported in finding an engagement ring that matched their budget and preferences. They highlighted the patience of the sales staff in guiding them through the selection process.
Worst Review:
A customer expressed frustration regarding a mishap during a ring sizing; they reported a missing stone on their wedding band after a repair. Despite the lengthy wait and back-and-forth communication, the staff ultimately resolved the issue, but the experience left them dissatisfied with the service quality.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 150
Store Phone Number: (702) 784-0644
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