Zales Jewelers, located at 4300 Meadows Ln, Ste. 1380, Las Vegas, NV 89107-3004, offers a diverse array of services specializing in the creation of custom engagement rings. The store operates in Clark County and is known for providing various jewelry services, including in-store ordering, custom jewelry design, and jewelry repair. Customers can also take advantage of their cleaning and inspection services, and trade-in options for diamond jewelry.
The store's phone number is (702) 878-8001. Operating hours are as follows:
| Day | Hours |
|-----------|----------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
Overall sentiment from online customer reviews:
Positive: 45%
Neutral: 20%
Negative: 35%
Customers express a range of experiences at Zales, particularly noting the attentive and knowledgeable assistance of staff members. Some reviewers mention the helpfulness and professionalism in guiding them through the engagement ring selection process, with particular praise for the service provided by specific associates. However, several negative reviews highlight issues related to poor customer service, long wait times, and dissatisfaction with repairs and ring quality throughout their experience.
Best Review:
A customer noted that the staff members were very helpful in selecting the right engagement ring, appreciating the assistance provided and the quick shipping when ordering online.
Worst Review:
Another reviewer expressed frustration regarding the service quality, stating that after multiple visits for repairs, the experience diminished due to unhelpful and dismissive staff behavior.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 55%
Total Customer Feedback Reviewed: 153
Store Phone Number: (702) 878-8001