Kay Jewelers, located in the Florida Mall at 8001 S Orange Blossom Trl, Spc 912 B, Orlando, FL 32809-7654, operates within Orange County and is recognized for its extensive range of engagement rings and personalized customer service. The store is open to assist customers with engagement ring creation, offering expert consultations to help design unique pieces. Customers appreciate the knowledgeable staff, including team members like Tony, Cezar, and Hector, who are dedicated to ensuring that clients feel valued and supported in making such significant purchases.

However, experiences can vary, with some customers noting the pressure to purchase credit cards and expressing dissatisfaction with service quality—particularly in terms of jewelry cleaning and maintenance. Even though the store has received numerous positive remarks for its friendly atmosphere and attentive service, some negative feedback indicates that staff sometimes fall short in meeting expectations, particularly concerning specific services like jewelry maintenance.

Overall sentiment from online customer reviews:
Positive: 65%
Neutral: 25%
Negative: 10%

**Hours of Operation:**
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

**Staff Members:**
- Tony
- Cezar
- Hector

Best Review: A customer highlighted the exceptional customer service received from Tony, remarking that he was welcoming, knowledgeable, and made the entire experience enjoyable while assisting with engagement ring selections.

Worst Review: One customer expressed frustration over a negative interaction with a staff member who failed to clean their jewelry properly and was dismissive during their visit, ultimately leading them to seek service elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.