Kay Jewelers, located at 549 N Alafaya Trail, Orlando, FL 32828, offers a wide range of jewelry services, particularly specializing in engagement ring creation. Customers have commended the knowledgeable and friendly staff for their exceptional customer service, with several mentioning that they were guided through the process of selecting the perfect engagement ring with care and professionalism. The store is known for hosting frequent sales, providing a good selection of designs at competitive prices, and being staffed by attentive associates who prioritize customer satisfaction.

Operating in Orange County, the store provides several services including custom orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. The positive atmosphere in the reviews suggests that the team at Kay Jewelers, including exemplary staff members like Mildred and Ingrid, consistently aim to exceed customer expectations. However, there are occasional mentions of frustrating experiences, such as service delays or unclear communication regarding repairs, which highlight areas for improvement.

Overall Sentiment from Online Customer Reviews:
Overall, customers express a favorable view of Kay Jewelers, with approximately 75% of reviews reflecting positive experiences, 15% neutral thoughts, and 10% negative feedback.

**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Mentioned staff members include Mildred and Ingrid.

Best Review:
A customer noted the outstanding service provided by Mildred, highlighting her helpfulness and dedication in assisting them with their engagement ring selection, which made the process enjoyable.

Worst Review:
One review expressed dissatisfaction with the customer service, reporting a frustrating experience regarding a jewelry repair that was not handled as expected, leading to disappointment with the overall service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.