Ngoc Thu Jewelry and Repair, Orlando, FL

Ngoc-Thu Jewelry Store, located at 1240 E Colonial Dr, Orlando, FL 32803, offers a range of services, prominently including engagement ring creation and jewelry repair. This family-operated jeweler is known for its commitment to customer satisfaction and beautiful craftsmanship. With a phone number of 407-897-3373, the store operates on the following schedule:

| Day | Hours |
|-----------|-------------------|
| Monday | 10:30 am – 5:00 pm|
| Tuesday | 10:30 am – 5:30 pm|
| Wednesday | Closed |
| Thursday | 10:30 am – 5:00 pm|
| Friday | 10:30 am – 5:00 pm|
| Saturday | 10:30 am – 5:00 pm|
| Sunday | 10:30 am – 5:00 pm|

The reviews cover a total of 8 customer feedback instances.

Overall Sentiment from Online Customer Reviews:
Positive: 60%, Neutral: 25%, Negative: 15%

Customers have praised the store for its knowledgeable and honest staff, highlighting the owners’ dedication to quality and service. On platforms like Google, reviewers mention a positive experience with the staff's expertise in helping select engagement rings, calling it a trustworthy and friendly environment.

However, there are also instances of customer dissatisfaction, particularly regarding service consistency, where one customer reported having a disappointing experience with an unresponsive owner.

Best Review:
A customer noted the exceptional service provided by the owners, emphasizing their honesty and competitive pricing, making this the first jewelry store to visit when shopping.

Worst Review:
Another customer expressed disappointment over a lack of service, explaining that their visit did not meet expectations as, despite being marked as open, there was no one present to assist.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.