Zales Jewelers, located in the Florida Mall at 8001 S Orange Blossom Trail, Ste 560, Orlando, FL 32809-7654, specializes in creating stunning engagement rings and offers a full suite of jewelry services. Customers can expect expert assistance from knowledgeable staff members, such as Sandy, Connie, and Francesca, who are dedicated to helping clients find the perfect piece for their special occasion. The store's offerings include custom jewelry creation, repair services, and cleaning and inspection services. Zales has more than 300 reviews online, reflecting a varied customer experience.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 10%
Negative: 45%

While many customers praise the exceptional service provided by staff members such as Sandy and Connie, highlighting their professionalism and attentiveness, negative reviews often mention issues with service delays and rude interactions from certain staff.

Best Review: A customer praised Debbie for her exceptional customer service during their ring purchase, stating she was patient and attentive despite dealing with other challenging customers.

Worst Review: A customer expressed frustration over rude customer service and poor handling of their ring resizing experience, feeling disrespected and dismissed by the staff member they interacted with.

Operating Hours:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Staff Members Mentioned: Sandy, Connie, Francesca

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.