Kay Jewelers, located in the White Marsh Mall at 8200 Perry Hall Blvd., Ste. 2085, Baltimore, MD 21236, operates in Baltimore County. This jewelry store specializes in engagement ring creation, offering customers a broad selection of fine jewelry alongside custom and special orders to create unique pieces. Their jewelry maintenance and repair services ensure that loved pieces remain in pristine condition. Customers can also benefit from financing options, diamond upgrades, and gold exchanges.

The store's phone number is (410) 931-6747.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews is mixed, with 45% positive, 30% neutral, and 25% negative. Positive comments often highlight the helpfulness and friendliness of the staff, particularly during the engagement ring selection process. However, there are notable negative reviews concerning customer service issues and delivery problems.

Highlight Reviews:
Best Review: A customer praised the attentive service at Kay Jewelers, mentioning the staff's patience and willingness to assist in selecting the perfect engagement ring, which made the experience enjoyable.
Worst Review: Another customer expressed frustration over the poor customer service and delays in receiving ordered items, stating that they felt ignored and dissatisfied with their experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.