Zales Jewelers, located at 6901 Security Blvd, Ste 823, Baltimore, MD 21244, operates in the jewelry retail sector of Baltimore County. This establishment offers a range of services primarily focused on engagement ring creation and customization. Customers can enjoy personalized assistance from knowledgeable staff members who are dedicated to helping create unique pieces.

Customer feedback highlights mixed sentiments about the store. Positive experiences often emphasize the professionalism and knowledge of the staff, with customers appreciating the helpfulness in finding the right jewelry. In contrast, some negative reviews point out frustrations with service delays and communication issues, especially concerning expedited orders.

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 0%
Negative: 33%

**Best Review:** A customer noted the exceptional professionalism and knowledge of the staff, particularly praising their ability to assist in selecting the right piece without wasting time.

**Worst Review:** One customer expressed dissatisfaction with the service, describing a frustrating experience with delayed updates on an engagement ring order, ultimately deciding against future purchases from the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday to Saturday: Hours not specified
- Sunday: Hours not specified

Staff members mentioned include Mr. Glenn, a representative noted for his sales expertise.