The Village Gem, located in Nottingham, MD, boasts a reputation for custom jewelry creation that is especially noted for engagement rings. With a stellar rating of 4.7 based on 13 customer reviews, this family-owned jewelry store stands out for its personalized services and skilled craftsmanship.

The staff, including the jeweler Tom, are commended for their exceptional service in the engagement ring creation process, often exceeding customer expectations. Many reviews highlight the welcoming atmosphere, the quality of work, and fair pricing, particularly in custom designs where customers have had the opportunity to transform old jewelry into new treasures.

However, not all reviews are positive. Some customers express dissatisfaction with communication and delays in service, particularly regarding repairs and timelines. This indicates a need for improvement in customer service responsiveness.

The store operates in Baltimore County and is known for providing jewelry repair services alongside engagement ring creation.

Address: 4317 Ebenezer Rd, Nottingham, MD 21236
Phone: (410) 256-9502

Operating Hours:
- Mon: 10:00 AM - 5:00 PM
- Tue: 10:00 AM - 5:00 PM
- Wed: 10:00 AM - 5:00 PM
- Thu: 10:00 AM - 5:00 PM
- Fri: 10:00 AM - 7:00 PM
- Sat: 10:00 AM - 5:00 PM
- Sun: Closed

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 64%
Neutral sentiment: 23%
Negative sentiment: 13%

Best Review: David commended The Village Gem for the wedding rings purchased there, praising the helpful and friendly staff. He expressed satisfaction with his overall experience, indicating a strong likelihood of returning in the future.

Worst Review: Riley recounted a frustrating experience regarding the lengthy repair of an engagement ring, noting poor communication and dissatisfaction with the service received over several months.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.