Kay Jewelers Battlefield Mall, Springfield, MO

KAY Jewelers, located at 2825 South Glenstone Ave., Ste. 03 B, Springfield, MO 65804, operates within Greene County and is known for its engagement ring creation and service. With a professional approach to jewelry crafting, KAY Jewelers specializes in custom engagement rings, offering a wide selection of diamonds and settings to suit individual preferences. The store emphasizes exceptional customer service, with knowledgeable staff ready to assist customers in finding the perfect ring to symbolize their love.

With a total of 148 reviews, KAY Jewelers has garnered a variety of feedback.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Positive reviews often highlight the professionalism and friendliness of the staff, commenting on how helpful they are in the engagement ring selection process. Customers appreciate the quality of the jewelry and the variety available.

Conversely, some negative reviews mention dissatisfaction with communication and service delays, particularly regarding orders and repairs, indicating a need for improved customer experience management.

Best Review:
Georgie Foster expressed appreciation for the attentive staff, specifically noting how the team took the time to assist thoroughly during the ring selection process.

Worst Review:
Joyce Bauer shared frustration about a diamond falling out and a lack of timely communication regarding the repair process, leading to disappointment with the service received.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.