Keepsakes Jewelry & Watch Repair, located at 16950 Wright Plaza #115 in Omaha, NE, is a charming family-owned shop that has quickly established a reputation for crafting stunning engagement rings and providing top-notch repair services. Situated in the Shops of Legacy in Douglas County, their welcoming atmosphere and skilled craftsmanship draw in locals looking for both unique jewelry pieces and reliable watch repairs.

The talented team, led by experienced jewelers Mark and Brenda, is dedicated to making each customer's experience personal and enjoyable. They specialize in custom jewelry design, ensuring every engagement ring is a perfect fit for your unique love story. Customers often rave about the friendly staff and the meticulous care taken during the design and repair processes. While the majority of feedback is glowing, a few clients have noted issues with communication and service consistency.

Customer Sentiment: Approximately 85% of customers express high satisfaction, while 10% share neutral experiences and 5% encounter concerns.

Opening Hours:
Monday to Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Best Review: Janet praised the quick and quality service for her wedding ring repair, noting how the team’s attention to detail made her feel valued as a customer.

Worst Review: Stephen reported dissatisfaction with the communication regarding a watch battery replacement, stating he felt misinformed about the charges.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.