Helzberg Diamonds specializes in exquisite engagement ring creation and offers a wide range of jewelry services tailored for every occasion. Nestled within the Westroads Mall in Omaha, Nebraska, the store provides unparalleled customer service and expertise, emphasizing ethically sourced diamonds and customizable jewelry options. Customers often appreciate the knowledgeable staff, who guide them through the engagement ring selection process, ensuring each piece is as unique as the love it represents.

Helzberg Diamonds can be found at:

10000 California St Suite 2415, Omaha, NE 68114
Phone: (402) 391-1173

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM

Customer sentiment surrounding Helzberg Diamonds is notably mixed. The store has amassed approximately 258 reviews, with an overall sentiment score of 57% positive, 25% neutral, and 18% negative. Customers express satisfaction with the extensive selection and helpfulness of the staff, although multiple complaints highlight issues with ring durability and customer service miscommunication.

Overall Sentiment from Online Customer Reviews:
Positive: 57%
Neutral: 25%
Negative: 18%

Best Review:
Mopar3101 noted the unmatched quality and service received while purchasing both earrings and an engagement ring, highlighting the attentive staff's role in facilitating his experience.

Worst Review:
Michael shared a troubling experience regarding a significant discrepancy related to a purchase he made, where he faced unanticipated charges for items he did not buy and was disappointed with the follow-up communication from management.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff recognized for their exemplary service include Brian, Kyle, and Quentin.