Kay Jewelers, located at 3001 S 144th St, Space Ste B12, Omaha, NE 68144, offers a wide range of services, specializing in the creation of engagement rings. With a contact number of (402) 330-4001, the store operates in Douglas County. Their business hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |

The reviews for Kay Jewelers amount to a total of 54 reviews, with sentiments reflecting a mixed experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 20%
- Negative: 35%

Positive reviews highlight the excellent customer service, with many customers praising the helpful and friendly staff. Customers have pointed out that staff members often remember returning customers and make a point to provide personalized service, enhancing the overall shopping experience.

On the other hand, negative reviews frequently mention frustrations with customer service organization and communication issues, including staff members being rude or dismissive when addressing customer concerns. Many customers have also noted problems with service consistency, particularly regarding orders and repairs.

Best Review:
Rachel K. commended the store for delivering exemplary service during her engagement ring purchase, noting the attentive and knowledgeable representatives who assisted her.

Worst Review:
Dijon D. expressed dissatisfaction with the store's organizational issues, sharing experiences of multiple trips due to the employees' failure to provide proper service, leading to frustrations and inconvenience over the handling of his wife’s rings.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.