Kay Jewelers Westroads Mall, Omaha, NE

Kay Jewelers, located at 10000 California St., Unit 2662, Omaha, NE 68114, operates in Douglas County and specializes in engagement ring creation and various jewelry services. Customers can reach them at (402) 393-6856. The store is currently open today until 8:00 PM.

Known for over a century of expertise, Kay Jewelers offers personalized engagement ring consultations, diamond upgrades, custom orders, and jewelry maintenance and repair. They focus on delivering a seamless shopping experience, employing knowledgeable staff who are dedicated to customer service.

Despite their extensive offerings, customer reviews reflect mixed sentiments about their services. Positive feedback often highlights the helpfulness and professionalism of staff while referencing specific associates, such as Amanda and Winter. However, some reviews criticize the store for experiences involving defective products, poor service, and difficulty during repairs.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 10%
- Negative: 35%

The total number of reviews analyzed was 119.

Best Review: A customer praised Amanda for providing exceptional service, emphasizing her patience and knowledge while helping to find the perfect engagement ring.

Worst Review: Another review expressed severe disappointment, detailing repeated issues with loose stones on an engagement ring and dissatisfaction with the lack of empathy from staff during repairs.

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.