Zales Jewelers - Westroads Mall, Omaha, NE
Zales Jewelers in Omaha, NE, specializes in creating beautiful engagement rings and offers a variety of other jewelry services within Douglas County. Located at 10000 California St., Ste. 2328, Omaha, NE 68114, customers can enjoy a range of options including custom jewelry design, repair services, and cleaning and inspection of cherished pieces. The store is open from 10:00 AM to 8:00 PM on weekdays and has slightly reduced hours on weekends, making it convenient for those looking to find the perfect ring.
Customer feedback reveals a mixed sentiment regarding their experiences at Zales Jewelers. Positive reviews highlight the friendly and knowledgeable staff, particularly mentioning the helpfulness of team members like George and Cal. Customers have praised the store's engagement ring selection, as well as its personalized service in creating custom pieces. However, negative reviews point out issues with customer service, including miscommunications about ring repairs and overall dissatisfaction with the handling of certain situations, leading to frustration among some clients.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
The staff members mentioned in reviews include George and Cal.
Best Review:
Megan appreciated the excellent service at Zales, particularly highlighting the helpful staff who assisted her in finding the perfect engagement ring and provided exceptional support in navigating options.
Worst Review:
Errin expressed disappointment over the handling of her engagement ring's diamond replacement. She felt the store failed to provide adequate support when she encountered issues after purchase and faced delays in resolution.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
