Fountain City Jewelers, Knoxville TN

Fountain City Jewelers, located at 2802 Essary Dr, Knoxville, TN, operates in Knox County and specializes in creating stunning engagement rings. With a focus on excellent customer service, their team works closely with clients to design custom pieces tailored to individual preferences and budgets. The store is known for its expertise in fine jewelry, including wedding bands and various repair services. Notable contributors to the exceptional service experience include talented staff members like Jerry and Mark, who are recognized for their friendly and informed assistance in the jewelry selection process.

Customer satisfaction is evident in the overall sentiment expressed through online reviews.

Overall Sentiment from Online Customer Reviews:
- **Positive**: 80%
- **Neutral**: 10%
- **Negative**: 10%

The majority of clients praise the quality of the jewelry and the attentive service received, while concerns primarily revolve around isolated negative experiences with customer interactions.

Best Review: Frank commended the staff for their detailed approach during the engagement ring selection, highlighting their attention to detail and the high-quality service experienced throughout the process.

Worst Review: Robert expressed dissatisfaction with a custom order, feeling that the jeweler did not respect his preferences and negatively impacted the customer experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

**Staff Members Mentioned:**
- Jerry
- Mark