Kay Jewelers, located at 11357 Parkside Dr., Space 400, Knoxville, TN 37934, offers an extensive range of jewelry services, with a particular focus on engagement ring creation. The store is open today until 8:00 P.M. and can be reached at (865) 966-9018. Kay Jewelers is well-versed in providing personalized services tailored to customer preferences, with options for custom and special orders in addition to their extensive selection of engagement rings, wedding bands, and other fine jewelry.

The staff at this location has received generally positive feedback for their professionalism and helpfulness, with many customers praising the knowledgeable associates who assist in selecting the perfect ring. However, there are also some negative reports regarding customer service experiences, particularly with issues like responsiveness and order fulfillment.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Positive reviews highlight the supportive staff and a wide selection of jewelry, while some negative feedback points to instances of less-than-ideal customer interactions, especially concerning problem resolution.

Best Review:
Rick noted that the team at Kay Jewelers exhibited professionalism, offering a range of options and price points that made his shopping experience enjoyable.

Worst Review:
Armed shared a disappointing experience where he felt the staff treated him as an inconvenience, which discouraged him from returning.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Store Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Alicia
- Sheila
- Alisha
- Ben
- David