Mackley Jewelers, Knoxville, TN

Mackley Jewelers, located at 9648 Kingston Pike, Ste 6, Knoxville, TN 37922, is a cherished establishment known for its commitment to providing exceptional engagement ring services. With a rich history spanning over 41 years in East Tennessee, Mackley Jewelers emphasizes ethical business practices and outstanding customer service, traits that have made them a trusted choice for many.

Specializing in custom engagement rings, the skilled staff, led by owner Darryl Mackley, a certified gemologist, provides personalized guidance to help customers bring their dream rings to life. The store is also renowned for its extensive collection of both modern and estate jewelry, alongside offering professional appraisal and repair services. Customers appreciate the warm atmosphere and expertise available at the shop, which makes the ring selection process enjoyable and informative.

However, some online reviews indicate there may be occasional issues with customer service experiences. While many customers rave about the friendly and knowledgeable staff, a few have reported less favorable experiences regarding communication and service expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 76%
Neutral: 12%
Negative: 12%

Customer reviews reveal a generally favorable atmosphere at Mackley Jewelers, highlighting the quality of service and craftsmanship but acknowledging some discrepancies in customer experiences.

Best Review: Marie praised Mackley Jewelers for their reasonable pricing and beautiful selection of jewelry, emphasizing the high-quality service they received during their visit.

Worst Review: A customer named Florida expressed serious dissatisfaction, recounting a distressing encounter with the owner, which they described as intimidating, leading to a negative overall impression of the store.

Opening Hours:
- Tuesday to Friday: 10 AM – 5 PM
- Saturday: 10 AM – 2 PM
- Sunday & Monday: Closed

Staff: Darryl Mackley (Owner)