Zales Jewelers, located in West Town Mall at 7600 Kingston Pike W, Suite 1158A, Knoxville, TN 37919, operates in Knox County. The store boasts a variety of services, particularly focusing on engagement ring creation, offering both custom designs and a diverse selection of rings. Customers have noted the attentive and skilled staff, such as Liza and Cami, who provide exceptional assistance throughout the purchasing process. The store also provides repair services, cleaning and inspection, and customization options to meet unique customer preferences.

Operating Hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Overall Sentiment from Online Customer Reviews:
The sentiment from the 197 reviews reviewed indicates a positive atmosphere overall, estimated at 75% positive, 15% neutral, and 10% negative. Customers frequently praise the knowledgeable staff and the quality of jewelry, though some express dissatisfaction regarding customer service at peak times and repair delays.

Best Review:
Ginny shared her experience of exemplary service from Liza, highlighting how helpful and pleasant her visit was for cleaning and servicing multiple items, indicating a recommitable customer service experience.

Worst Review:
Dani mentioned a disappointing visit where the staff's rudeness overshadowed her experience, having faced negative attitudes from sales associates during her inquiry about ring soldering.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned:
- Liza
- Cami