Kay Jewelers in Knoxville, located at 7600 Kingston Pike Ste 1050 A, provides a notable selection of engagement rings and jewelry services. With a focus on personalized service, the staff, led by Store Manager Renee, is noted for being friendly and knowledgeable, assisting customers in finding the perfect ring to match their style and budget. The store offers various services including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. This location is nestled within West Town Mall in Knox County, making it convenient for customers to explore while shopping.

The jeweler operates with the following hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Customer feedback reflects a divide in experiences, with many praising the attentive service during ring creation, while some callers express frustrations regarding customer service and wait times.

Best Review:
Stephen highlighted a delightful shopping experience, appreciating the knowledgeable and personable staff who guided him through options tailored to his needs.

Worst Review:
Afton expressed disappointment, noting that despite her readiness to purchase a high-end item, she felt overlooked by the staff in favor of other customers.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.