Gemstore By Jewelry Television is a distinguished jewelry store located at 9933 Kingston Pike, Knoxville, TN 37922, in Knox County. The store, recognized as JTV's only retail location, provides a unique selection of high-quality jewelry, with a strong emphasis on custom engagement ring creation. The staff, described as friendly and knowledgeable, assists customers in finding the perfect piece to symbolize their love, while also offering repair services to maintain cherished items.

With a total of 168 reviews analyzed, the overall sentiment reflects a mix of satisfaction and concern among customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Customers often commend the store for its extensive selection and excellent quality. The staff's approachability and willingness to assist in the engagement ring process are frequently highlighted. However, some negative feedback centers around issues with the quality of products and customer service experiences related to returns and repairs.

Best Review:
Dale praised the Gemstore for its professionalism and quality items, expressing that the service provided by the staff has always been exceptional, making it a reliable option for purchasing jewelry.

Worst Review:
Annamarie expressed her dissatisfaction with the store's practices, describing their merchandise as fraudulent and lamenting her lack of a refund for unsatisfactory purchases, which she felt were misrepresented.

Operating hours are as follows:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.