Kay Jewelers in Fresno, located at 627 E Shaw Ave, Fresno, CA 93710-7703, is a notable destination for those seeking expert engagement ring creation and remarkable customer service. With a dedicated team, including employees like Leti and Kong, this jeweler is recognized for its engagement ring collections and custom design services. The store provides a range of offerings such as jewelry maintenance and repair, custom orders, and financing options, making it a versatile choice for various jewelry needs.

Operating hours are as follows:

| Day | Hours |
|-----------|-------------------|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|

**Overall Sentiment from Online Customer Reviews:**
Positive: 55%
Neutral: 20%
Negative: 25%

Customer reviews reflect a mixed atmosphere. While many praise the attentive staff and quality of the jewelry, others express dissatisfaction with service inconsistencies and customer support challenges.

Best Review: A reviewer highlighted the professionalism and attentiveness of Leti, appreciating her help in restoring a cherished ring to excellent condition.

Worst Review: A customer recounted frustrations with the store's service after a diamond fell out of their newly purchased engagement ring, indicating a lack of adequate support during the repair process.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.