Zales Jewelers - Fresno Fashion Fair, Fresno, CA
Zales Jewelers, located at 535 E Shaw Ave Ste. L03, Fresno, CA 93710-7701, is a prominent choice for those seeking engagement ring creation and a wide selection of fine jewelry. With a phone number of (559) 244-0368, they are recognized for their variety of services, including custom jewelry design, ring resizing, and repair. The store operates in Fresno County and boasts a team of knowledgeable staff, with several reviews praising the help provided by associates like Daniel, Mai, and Chris.
The engagement ring creation process at Zales is facilitated by experienced consultants eager to guide customers through options, ensuring a personalized experience. They offer both in-store and online shopping with the convenience of pick-up options.
### Overall Sentiment from Online Customer Reviews:
From a total of 176 reviews, the sentiment is generally mixed:
- Positive: 55%
- Neutral: 25%
- Negative: 20%
Positive reviews highlight excellent customer service, particularly noting friendly staff and the attentive nature of associates during the engagement ring selection process. Customers often mention the helpfulness of staff members like Daniel and Mai, contributing to their overall satisfaction.
Conversely, negative reviews express concerns regarding inconsistent service quality, with some customers reporting unpleasant experiences related to communication and warranty issues.
Best Review: A customer noted that the staff at Zales were incredibly accommodating and knowledgeable, helping find the perfect engagement ring. They mentioned a particular associate being very attentive and ensuring all questions were answered.
Worst Review: One reviewer expressed disappointment with the overall service, mentioning feeling ignored during visits and having to struggle to receive proper assistance, reflecting a lack of respect and attention from the staff.
**Operating Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
Staff members include Daniel, Mai, and Chris.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
