The Vault Fine Jewelers, Fresno, CA

The Vault Fine Jewelers, located at 724 W Shaw Ave, Fresno, CA 93704, operates in Fresno County and specializes in custom engagement ring creation. The team, led by owner Gary Yervan, is known for its exceptional customer service and attention to detail. They offer a wide variety of engagement rings and other jewelry options at various price points, ensuring that customers receive tailored solutions for their specific needs.

With a total of 105 reviews, the store generally receives positive feedback. Customers appreciate the wide selection of fine jewelry and commend the staff, particularly for their patience and helpfulness in guiding them through the engagement ring selection process. However, there are some negative mentions regarding customer service issues, particularly concerning repairs and resizing, suggesting that experiences may vary significantly.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

**Best Review:** A customer praised the staff at The Vault for their attentive service while selecting an engagement ring, highlighting the ability of Kelly and Gary to turn the initial ideas into a beautiful custom piece.

**Worst Review:** A dissatisfied customer mentioned experiencing a mix-up with an engagement ring order, where the incorrect ring was provided initially, leading to frustration and a protracted resolution process.

**Operating Hours:**

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

Staff members mentioned include Gary Yervan and Kelly.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.