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45% Score | Kay Jewelers Staten Island Mall, Staten Island, NY

KAY Jewelers, located at 2655 Richmond Avenue, Suite 2333, Staten Island, NY 10314, is a well-established jewelry store renowned for engagement ring creation and quality service. Customers can reach them at (718) 370-0213. The store stands out for its extensive collection of engagement rings, wedding bands, and a variety of jewelry services including maintenance, repairs, and custom orders.

The store's operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|
| Monday | 10:00 AM - 8:00 PM|

With a total of 69 customer reviews, the overall sentiment from online customer reviews is as follows:
- Positive: 40%
- Neutral: 10%
- Negative: 50%

Many customers appreciate the knowledgeable and friendly staff, often mentioning specific employees like Neil and Nitzaly for their exceptional service. However, a significant number of reviews highlight issues with customer service, complaints about long wait times, and unfulfilled promises regarding repairs.

Best Review: A customer named Beverly praised the staff for their amazing service, specifically recognizing the assistant manager Neil for being extremely helpful and the store's cleanliness.

Worst Review: A customer named Nancy expressed severe disappointment about the misleading information given regarding the pricing of a wedding band, finding the experience frustrating and the staff rude.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 45%
Total Customer Feedback Reviewed: 75

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Kay Jewelers locations here
Kay Jewelers Staten Island Mall
Kay Jewelers Staten Island Mall
45%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Map data ©2024
Map data ©2024
Kay Jewelers Staten Island Mall
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