KAY Jewelers, located at 2655 Richmond Avenue, Suite 2333, Staten Island, NY 10314, is a well-established jewelry store renowned for engagement ring creation and quality service. Customers can reach them at (718) 370-0213. The store stands out for its extensive collection of engagement rings, wedding bands, and a variety of jewelry services including maintenance, repairs, and custom orders.

The store's operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|
| Monday | 10:00 AM - 8:00 PM|

With a total of 69 customer reviews, the overall sentiment from online customer reviews is as follows:
- Positive: 40%
- Neutral: 10%
- Negative: 50%

Many customers appreciate the knowledgeable and friendly staff, often mentioning specific employees like Neil and Nitzaly for their exceptional service. However, a significant number of reviews highlight issues with customer service, complaints about long wait times, and unfulfilled promises regarding repairs.

Best Review: A customer named Beverly praised the staff for their amazing service, specifically recognizing the assistant manager Neil for being extremely helpful and the store's cleanliness.

Worst Review: A customer named Nancy expressed severe disappointment about the misleading information given regarding the pricing of a wedding band, finding the experience frustrating and the staff rude.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.