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Zales Jewelers, located at 2655 Richmond Ave., Ste. 2558, Staten Island, NY 10314, offers a diverse range of jewelry services, particularly focusing on engagement ring creation. Renowned as America’s diamond store since 1924, Zales provides excellent custom jewelry services, including personalized engagement rings and wedding bands. They're also known for their extensive collection of diamond and precious jewelry across classic and designer styles. Customers can expect assistance with custom designs, along with repair services and jewelry cleaning.
With a total of 55 reviews analyzed, the feedback reveals a mix of customer sentiments reflecting both positive and negative experiences. The staff, including notable employees such as Lucy and Jackie, have received commendations for their friendliness and knowledgeable service, which has enhanced many customers' shopping experiences.
Operating in Richmond County, Zales Jewelers remains a prominent destination for those looking to purchase engagement rings. Here are their operating hours:
| Day | Hours |
|-----------|----------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
Overall Sentiment from Online Customer Reviews:
Customer sentiment is mixed, with approximately 45% expressing positive feedback, 15% maintaining a neutral stance, and 40% contributing negative comments.
Best Review:
One customer highlighted the exceptional service provided by Lucy, describing her as attentive and helpful during the engagement ring selection process, significantly enhancing the overall shopping experience.
Worst Review:
Another customer conveyed frustration regarding a disrespectful encounter with a sales associate, highlighting that the service received was substandard and lacked professionalism, leading to a negative shopping experience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 52.5%
Total Customer Feedback Reviewed: 55
Store Phone Number: (718) 982-6562
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