Helzberg Diamonds, located at 2655 Richmond Ave Ste. 2130, Staten Island, NY 10314, offers a comprehensive engagement ring creation service. This jewelry store specializes in providing customers with a wide selection of diamonds and customizable options tailored to individual taste. The knowledgeable staff, including notable team members like Jessica and Lisa, are dedicated to guiding customers through each step of the engagement ring process, ensuring you find the perfect piece for your special moment.

Reviews reveal a mixed sentiment among customers. With a total of 80 reviews counted, the store has a notable positive reception. The positive sentiment stands at approximately 65%, while neutral responses are around 15%, and negative sentiments are at 20%.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 15%
- Negative: 20%

Customers consistently commend the staff for their friendly and attentive service during the engagement ring selection process. However, some reviews highlight issues with product quality and customer service follow-up, indicating room for improvement.

Best Review: Aisha praised the store for its excellent selection and noted the warmth of the customer service, along with the speedy repair service she experienced.

Worst Review: Cheryl expressed frustration regarding the store’s policy and communication, stating her dissatisfaction with a rushed sale and issues with a return process.

Store Hours:
| Day | Hours |
|-----------|------------------|
| Tuesday | 11:00 AM - 07:00 PM |
| Wednesday | 11:00 AM - 07:00 PM |
| Thursday | 11:00 AM - 07:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
| Monday | 11:00 AM - 07:00 PM |

Staff members mentioned: Jessica, Lisa.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.